1. General Return Policy
KRAZZY is a U.S.-based Korean shopping service. Most products are purchased directly from South Korea on behalf of our customers.
Due to the nature of international purchasing, shipping, and customs processing, all international purchases are considered final sale.
✦ No Returns or Exchanges: We do not accept returns or exchanges for changes of mind, incorrect sizing, personal preferences, or other non-defective reasons.
✦ No Cancellations: Once an order has been successfully purchased from Korea, it cannot be canceled or modified.
✦ International Purchases: Products sourced from Korea cannot be returned or exchanged through KRAZZY, except where required by applicable law or expressly provided in this policy.
Please carefully review all product details, sizing information, colors, and specifications before placing your order.
2. Incorrect or Missing Items
We make every effort to ensure that orders are processed accurately.
✦ Incorrect Items: If you receive an item different from what you ordered due to an error made by KRAZZY, please contact our customer service team within 7 days of delivery.
✦ Missing Items: If an item is missing from your shipment, please contact us within 7 days of delivery.
✦ Required Documentation: Please provide your order number, clear product photos, and, if available, an unboxing video to help us investigate.
Once the issue is verified, we will arrange an appropriate resolution, which may include a replacement, shipment of the missing item, or a refund.
3. Product Quality & Manufacturing Variations
KRAZZY purchases products from Korean brands and retailers on behalf of customers.
As an international shopping service, we cannot guarantee that every product will be free from minor manufacturing variations.
The following are generally not considered valid reasons for returns or exchanges:
✦ Sizing Differences: Incorrect size selection or minor differences between actual measurements and published size charts.
✦ Color Variations: Differences caused by lighting, photography, or screen settings.
✦ Packaging Conditions: Minor damage, creases, or wear to external packaging during international transportation.
✦ Fabric Characteristics: Natural wrinkles, minor loose threads, texture differences, or other normal material characteristics.
✦ Personal Preferences: Fit, comfort, appearance, material feel, or changes of mind.
✦ Price Changes: Price fluctuations caused by promotions, exchange rates, or changes in Korean retail prices.
For significant defects or damage, please contact our customer service team within 7 days of delivery with supporting photos. We will review the issue and determine an appropriate resolution in accordance with applicable law.
4. Refunds
Refunds may be issued in circumstances such as:
✦ An ordered item becomes unavailable before we complete the purchase.
✦ KRAZZY is unable to fulfill an order.
✦ An incorrect or missing item is confirmed and a refund is determined to be the appropriate resolution.
✦ A refund is otherwise required under applicable law.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider, it may take up to 14 business days for the refunded amount to appear in your account.
5. Price Adjustment Policy
KRAZZY does not offer retroactive price adjustments.
✦ Product prices may fluctuate due to exchange rates, Korean retailer promotions, and other market conditions.
✦ If an item becomes cheaper after your purchase, the price difference will not be refunded.
✦ If an item becomes more expensive after your purchase, your confirmed order price will remain unchanged unless an adjustment is separately agreed upon.
6. Customer Service
For questions regarding your order, missing items, refunds, or other concerns, please contact our customer service team.
✦ Online Customer Service: Available through the KRAZZY website.
✦ Instagram: @krazzy_official
We encourage all customers to contact us before placing an order if they have questions about sizing, product details, or our international purchasing policies.