Return & Refund
📞 Contact Information
✦ Online Customer Service: Contact directly for prompt response.
✦ WeChat: @krazzy_official
👔 Returnable Situations
❌ Incorrect Item Received
✦ Brand’s Error: If you receive the wrong item, rest assured, we will arrange an exchange immediately after confirmation of receipt. This process may take 4-5 business days (excluding holidays).
✦ KRAZZY’s Error: If you unfortunately receive the wrong item, please contact us within 7 days (no returns or exchanges after seven days) to arrange an exchange. To facilitate a smooth exchange process, please record a complete unboxing video (starting from the unopened box) and provide at least 3 photos of the product. Use USPS courier service for returns. We will process the exchange within 3 business days after receiving and inspecting the goods. Ensure all returned items are in brand new condition, including the complete original packaging from KRAZZY and the brand.
❌ Missed Item
✦ If your order does not arrive in full, please contact us within seven days (no returns or exchanges after seven days) to arrange shipment of the missing item. Similarly, provide the necessary unboxing video and product photos.
❌ Product Quality Issues
❗️ATTENTION❗️: Returns are only possible if you purchased the Inspection Service. We are not responsible for returns without this service.
🔍 With Inspection Service:
✦ If you opt for our inspection service and we find any issues during our inspection at the Korea warehouse, we will contact you via SMS and email to arrange an exchange.
✦ Please note: If after inspection you no longer want the product due to personal reasons, we can offer a return service within 7 days, but you will bear the purchase and return shipping costs of the products.
✦ If you confirm to ship to the USA after inspection and find quality issues upon receipt (such as holes or missing parts), please contact KRAZZY online customer service within 7 days (no returns or exchanges after seven days). KRAZZY will offer a full refund, including product and shipping costs (excluding inspection service fee).
✦ For a smooth exchange process, record a complete unboxing video and provide at least 3 photos showing the quality issue. Without the video and photo evidence proving the damage was not caused during unboxing, we cannot offer a return or refund service.
❌ 🔍 Without Inspection Service:
✦ If you did not choose the inspection service and the above-mentioned quality issues (such as holes or missing parts) occur, we cannot offer a return or refund service.
🚫 Un-Returnable Situations
Please note that returns for reasons like inappropriate size, color variance, original packaging issues, or fabric problems are not accepted.
✦ Size Issues: Confirm size before purchase; consult customer service if unsure.
✦ Size Mismatch: Actual sizes may differ from website indications.
✦ Color Variance: Color differences due to lighting or monitor resolution.
✦ Packaging Issues: Damage, stains, or loss of original packaging.
✦ Tag Problems: Missing hangtags, labels, or care labels.
✦ Fabric Issues: Such as shrinkage or deformation.
✦ Uncomfortable Fit: Due to design or material.
✦ Odor: New clothes may have a smell.
✦ Craftsmanship: Loose threads, untrimmed edges, or detail issues.
✦ Fabric Defects: Stains, fading, looseness, pilling, or yarn errors.
💰 Refund Method
✦ Refunds will be made via the same payment method that was used for your initial purchase. If you do not see the credit within 14 days, please contact your banking institution so they may help you facilitate the process.
📉 Price Reduction Refund Policy
✦ Please be aware that KRAZZY does not offer refunds for price differences post-purchase.
Orders & Shipping
🚚 Standard Delivery
✦ Delivery Timeframe: Expect your order within 6 to 14 business days after dispatch, excluding weekends and holidays in South Korea.
🔍 Shipping Details
✦ Holiday & Customs Delays: There might be delays during Korean national holidays and customs clearance.
✦ Bulk Orders: Large orders might face longer customs processing times.
🏠 Delivery Issues:
🏠 Delivery Issues
✦ Non-Delivery: Contact us if there’s a problem with delivery due to unclear recipient info or absence.
✦ Order Not Received: If marked as shipped but not received, check nearby locations or contact the courier.
📬 Address Changes
✦ Modification Window: Changeable only before the order status updates to ‘shipped’. Ensure correct details while ordering.
⚠️ Disclaimer
✦ Responsibility: KRAZZY isn’t responsible for non-delivery due to incomplete recipient info or unavailability.
Inspection Service
📦 Inspection Process
✦ Initial Inspection: When your precious items arrive at our warehouse in Korea, you have the option to choose our inspection service. Our inspection team will conduct video unboxing and take detailed photos to thoroughly check the condition of the items.
✦ Damage or Quality Issues: If, unfortunately, any damage or quality issues are found, KRAZZY will immediately notify you via email or text message and provide appropriate solutions based on the processing results of the Korean website.
✦ Change of Mind: If you decide you no longer want the item after inspection for personal reasons, we can offer a return and refund service within 7 days. You will bear all the shipping costs for purchasing and returning the product (please note: shipping costs vary depending on the Korean official website, generally ranging from $8-$10, and larger items may require a volumetric fee).
🔄 Post-Inspection Assurance
✦ Quality Issues in the USA: If you confirm shipment to the USA after inspection and discover quality issues upon receipt (such as holes or missing parts), please contact KRAZZY online customer service within seven days (no returns or exchanges after seven days). KRAZZY will provide a full refund, including the cost of the product and shipping (excluding the inspection service fee).
✦ Proof Requirement: To ensure a smooth exchange process, please record a complete unboxing video (starting from the sealed box) and provide at least 3 photos of the quality issue. Without the video and photo evidence proving the damage was not caused during unboxing, we cannot offer a return or refund service.
🛑 Scope and Exclusions
✦ Scope: Service available for selected items only.
✦ Exclusions: Color and size discrepancies, missing hangtags/labels, packaging damage, authenticity checks, functional testing of electronic products.
💵 Service Fees
✦ Fee Structure: 2% of the item’s price, with a minimum of $1 per item.
✦ Non-Refundable: Inspection fees are for the service and are non-refundable once paid.
Free Shipping Policy
When your order at KRAZZY initially meets the 🆓 free shipping minimum but falls below the threshold due to sold-out items (especially heavily discounted ones), we provide three flexible options:
➕ Additional Shopping
✦ Option: 🛒 Purchase additional items to reach the free shipping minimum.
🔙 Partial Refund and Shipping Fee Supplement
✦ For Out-of-Stock Items: We issue a 💵 refund for these items.
✦ Shipping Fee: An additional charge to cover 🚚 shipping for orders below the free shipping threshold.
💲 Full Refund
✦ No Additional Shopping or Shipping Fee: Opt for a 🏷️ full refund for the entire order.
🌟 Customer Support and Flexibility
✦ We aim to offer flexible and thoughtful solutions for various shopping scenarios.
✦ Assurance: Whichever option you choose, the process will be straightforward and efficient, ensuring a pleasant shopping experience.
✦ Customer Service: For questions or assistance, contact our KRAZZY online customer service team anytime. 💻
Membership Rewards
✦ Welcome to our exclusive rewards program!
✦ Here’s how you can earn and enjoy amazing discounts 💖
| Member Rank | Criteria | Rewards |
|---|---|---|
| Krew | New Members | Welcome Code – 5% Discount |
| Krystal | ≥ $500 spent (Accumulated) | 1.5% Discount on every purchase |
| Krème | ≥ $1000 spent (Accumulated) | 2% Discount on every purchase |
| Krown | ≥ $2000 spent (Accumulated) | 2.5% Discount on every purchase |
| Krazzy | > $5000 spent (Accumulated) | 3% Discount + Free Shipping with No Minimum Purchase |
Privacy Policy
Introduction
Welcome to Krazzy. We are committed to respecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share information about you when you access or use our website, products, and services (collectively, the “Services”).
Information Collection and Use
✦ Personal Information: We collect information that you voluntarily provide to us, such as your name, email address, and payment information, when you sign up for our Services, make a purchase, or communicate with us.
✦ Usage Data: We automatically collect information about how you access and use the Services, including your IP address, browser type, device information, and pages you visit.
✦ Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and gather information about visitors to our websites.
How We Use Your Information
We use the information we collect for various purposes, including to:
✦ Provide, maintain, and improve our Services.
✦ Process transactions and send related information, such as confirmations and invoices.
✦ Communicate with you about products, services, and promotional offers.
✦ Monitor and analyze trends, usage, and activities in connection with our Services.
Sharing of Information
We may share your information with third parties in the following ways:
✦ Service Providers: We may share your information with service providers who perform services on our behalf.
✦ Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities.
✦ Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Data Security
✦ We implement appropriate technical and organizational measures to protect the security of your personal information from unauthorized access, use, or disclosure.
Your Rights
✦ Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you.
Changes to this Privacy Policy
✦ We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
✦ If you have any questions about this Privacy Policy, please contact us at Krazzy.